QuantOS

Call Recordings

Review calls, transcripts, and quality assurance scoring.

Sarah Mitchell
MEM-***4521
resolved
Benefits Inquiry
5:23•10:34 AM
John Davis
MEM-***8892
resolved
Claims Status
8:12•10:12 AM
Maria Lopez
MEM-***3345
escalated
Prior Authorization
12:45•09:45 AM
Robert Kim
MEM-***7721
resolved
Provider Search
3:56•09:22 AM
Lisa Thompson
MEM-***5543
resolved
ID Card Request
2:18•09:05 AM
James Wilson
MEM-***9912
resolved
Claims Status
6:34•04:45 PM

Sarah Mitchell

2026-01-2510:34 AMAria
1:52
5:23

Transcript

positive sentiment

Hello, thank you for calling QuantOS Health. My name is Aria, your virtual assistant. How can I help you today?

0:00

Hi, I need to check on the status of my recent claim.

0:08

Of course, I'd be happy to help you with that. For security purposes, may I verify your date of birth?

0:12

Sure, it's March 15th, 1985.

0:18

Thank you. And can you confirm the last four digits of your member ID?

0:22

4521.

0:27

Perfect, thank you for verifying. I can see you have a claim from January 18th for an office visit. That claim has been processed and approved. The payment was sent to your provider on January 22nd.

0:30

Great, that's exactly what I needed. Thank you!

0:45

You're welcome! Is there anything else I can help you with today?

0:48

No, that's all. Thanks!

0:52

Thank you for calling QuantOS Health. Have a wonderful day!

0:55